Sunday 9th:To Meadowhell Retail Park to whinge about my Palm which is no longer synchronising. It seems you have to ring the Palm support line. Is it open on Sunday? No. 5 Weirs walk is OK with a trailer - reminds me that we need an Accessibility register for cycle routes in Sheffield for people with unusual bikes. Having established that scanners are about UKP20 more expensive at PC World than they are at Maplins, back into town to pick one up, along with a USB hub and some rechargeable batteries. Then up to work to pick up the laptop - haul the lot home, get home just in time to miss the rain, which could have been embarassing. Monday, ring up the Palm helpline, after half an hour picking up the voicemail "options" trying to avoid buying some support that I've already paid for, get through to a Glaswegian lassie who judging from her croaky voice survives on 60 Benson & Hedges a day. I know and she knows that the device is faulty, but we have to go through the hoops of uninstalling the software, removing the references in the registry that the crap uninstall program has left behind, and re-installing the software only to find that it doesn't work. They then ask if I can try connecting it with a different computer. I say OK, but subsequently realise that I can't be bothered. So I ring back and say "tried that, didn't work" They then agree to send out what they term an "Expansion Card" which, they say, will solve the problem. They could have done that in the first place and not wasted my time, but presumably they make you jump through the hoops in the hopes that you will give up and go away. I am awaiting the card, so we'll see how we get on.